Complaints
If you are unhappy with the way we are dealing with your matter, or with a bill, please raise the issue with the person named in your client care letter.
You may be entitled to have your complaint dealt with by the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ or at email enquires@legalombudsman.org.uk or telephone 0300 555 0333. Complaints must ordinarily be referred to the Ombudsman within six months of the date of our final written response. Any complaint should be referred to them within six years from the date of act/omission, or three years from when you should have known about the complaint. Not all clients are entitled to complain to the Ombudsman and, whilst you can always take advice from others, we will advise you if you are able to complain to the Ombudsman should the situation arise.
You can also make a complaint to the Solicitors Regulation Authority using the link SRA | Reporting an individual or firm | Solicitors Regulation Authority